1. Handling Time
We process your order within 48 hours (business days only). Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information.
Business days exclude weekends and public holidays. During promotions or peak seasons there may be slight delays, and we’ll do our best to speed things up.
2. Transit Time
The following are estimated delivery times after your order ships (in business days; actual times may vary depending on the carrier and customs clearance):
- North America: 3–5 business days
- Japan: 2–3 business days
- Other parts of Asia: 3–7 business days
- Australia: 2–4 business days
- Europe: 3–7 business days
In the event of force majeure (weather, flights, customs inspections, holidays, etc.), delivery times may be extended. Thank you for your understanding.
3. Shipping Cost
Standard shipping fee: USD $15. Orders that reach the specified amount (eye-patch products) qualify for free shipping (see “Free Shipping Thresholds” below).
4. Free Shipping Thresholds
When your order reaches the thresholds below (based on the amount shown on the checkout page), you qualify for free shipping:
- United States: free shipping over USD $89
- Canada: free shipping over USD $100
- Japan, Hong Kong SAR, Malaysia, Singapore, South Korea, China, Macau SAR, Taiwan, Thailand: free shipping over USD $162
- Australia, New Zealand: free shipping over USD $234
- Europe: free shipping over USD $180
If an order qualifies for both free shipping and other offers, the result automatically calculated on the checkout page will apply.
5. Duties & Taxes
International orders may incur import duties, value-added tax (VAT), or other charges upon arrival in the destination country/region. Where such charges apply, they are generally the responsibility of the recipient (customer). We cannot control or estimate the fees charged by customs in each location.
6. Damaged / Lost / Order Issues
If your item arrives damaged or with any other issue, please contact us as soon as possible after receiving it and provide: your order number and photos of the item (including the outer box/packaging and the condition of the item). We will assist you based on the specifics of your case and do our best to offer a fair solution.
7. Contact Us
If you have any questions about shipping, feel free to email us at service@uhealthfit.com.